Shipping
Customer Care
Due to Covid-19
1. Please allow up to 3 days for your order to be dispatched due to COVID-19 delays in our warehouse. We apologise for any inconvenience.
2. If your order does not arrive on time, we ask that you allow 4 extra business days as some packages may become delayed while in transit. If your order still has not arrived after the recommended additional time, please email us at woof@thewaggingtails.in
Order Tracking
Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at woof@thewaggingtails.in and we’ll respond as early as possible.
Delivery Address
A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email woof@thewaggingtails.in within 5 hours after order is placed.
If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee.